- What do I need to download?
- How do I download and install the Citrix® web client?
- How do I download and install the Screwdrivers software for printing on my local printer?
- How do I print a report?
- How do I export a report?
- I was a previous user of PCA; can I use my old Citrix® connection?
- I have forgotten my username/password, what do I do?
- Who do I contact if none of this answers my question?
- I am behind a firewall, is there anything that I must do differently to connect to PCA?
What do I need to download?
- In order to run Patient Care
Analyst, you will need to download and install the Citrix® web client.
You can download the software by clicking here.
How do I download and install the Citrix® web client?
Directions for Citrix® download:
- Click here.
- Choose “Run this program
from its current location.” Click OK. This step could take several
minutes if you are using a dial-up modem.
- Click Yes (on the security
screen).
- Click Yes (to install).
- Click Yes (to accept the agreement).
- Click OK.
**NOTE:
IF YOU HAVE A FIREWALL OR PROXY SERVER, PORTS 1604 AND 1494 MUST BE
OPEN. Try to connect first, if this fails contact your system
administrator to ensure these ports
are open. How do I export a report?
- If your report does not already
have a title, type in a title for it at the top of the page in the “Report
Title” box.
- From the Export menu, select
Export Report.
- When the print preview screen
appears, click the Export button at the top of the page.
- A “Save As” box
will appear. From the drop down menu, choose your local drive (which
will look like “C$ on ‘Client’(C:)”).
- Choose the format for your saved report in from the “Save as type” drop down menu.
- Type in the name you wish
to save it as and click “Save”.
I was a previous user of PCA. Can I use my old Citrix®
connection?
- Although it is still possible
to use the Citrix® ICA Program Neighborhood to connect to PCA, it is
recommended that you download the new Citrix® web client and access PCA
through www.patientcareanalyst.com.
I have forgotten my username/password. What do I
do?
- Email us at techsupport@smainformatics.com.
List your name, company name, email address, and phone number. Or call
us at 804.344.8111 for immediate assistance.
Who do I contact if none of this answers my question?
- You can email us at techsupport@smainformatics.com.
Be sure to list your name, company name, email address, phone number,
and problem that you are having. Or call us at 804.344.8111.
I am behind a firewall, is there anything that I must do differently to connect to PCA?
- No.
If you have a firewall or proxy server, the only thing you must ensure
is that ports 1604 and 1494 are open. If your connection fails, contact
your system administrator to ensure these
ports are open.
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